If you still have problems, we suggest that you remove the code from your site and contact us for further assistance. To do this, run back through the manual installation process: you will see where the code has been added to your site template and you can experiment with moving it to a more appropriate position in your site’s code. The good news is, this can often be addressed with a simple tweak to the placement of our code on your site template. We have made every effort when developing the Feefo Widget to avoid any negative impact on your site template. Unfortunately, this can sometimes happen. The product integration has corrupted the layout of my page. What happens if I change my feedback request delay setting?Īny sales that have already been loaded will be sent based on the previous setting any new sales received following the change will be sent after the period you have specified. You can change the seven day delay period via the settings page in your Feefo portal: click here and we’ll show you how. ![]() If you opt to invite your historical customers to leave feedback during the registration process, then straight away! However, if you are only inviting new customers to leave feedback, we will send them a request seven days after you have fulfilled their order. How soon after installation do you send out feedback requests to my customers? Please contact us for further assistance and we’ll endeavour to get you up and running. I have reviews and I’ve waited patiently but I still do not see my integration, help! ![]() There’s also a delay of up to four hours for a new review to be displayed due to the caching we have in place to optimise your site’s performance. For product reviews, the integration will only show once a review has been received for the product in question. Why is my integration not showing?įear not! The Feefo Reviews Widget will only display on your website once reviews have been received. Also check out our platform specific FAQs for Shopify, BigCommerce & WooCommerce.
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